Mixu Contact
Contact us
Tell us what went wrong and include your user ID, and we will pick it up from there. First, see whether your problem has a quicker fix than an email.
One address
Write to [email protected]. It is the single support channel for the site. Mixu has neither a phone number nor a live-chat bubble; email lets your message be matched to your session, which is what gets problems solved.
Not every problem needs an email, though. Some are fixed faster from inside the site, and the table below shows which.
Who handles what
Behaviour goes through the report button, technical glitches through the help center, and money or account matters through email. Picking the right route first saves you a round trip.
| Your problem | Quickest route | Email support? |
|---|---|---|
| A person crossed the line during a call | Use report, found on the call screen and on their profile; the safety tips show where | Only if you have more to add |
| Camera, sound or matching will not work | The fixes in the help center | If the fixes did not help |
| Paid, but the coins did not arrive | Check the three points further down this page | Yes, with the receipt |
| Unsure what is free and what uses coins | The Is Mixu free page | No need |
| A restriction on your account looks wrong | Read the community guidelines first | Yes, with your user ID |
| Delete your account or ask what data is held | The privacy policy explains the options | Yes, from the email on the account |
Save a round trip
Four things. The more of them you include, the fewer follow-up questions are needed before anyone can act.
It is on your own profile page. Guests have one too.
One or two sentences, plus the approximate date and time and your time zone.
For example: iPhone, Safari. It narrows technical issues fast.
Of the error, or of the receipt for payment questions. Crop out anything private that is not needed.
Replies
No fixed time is promised here, and we would rather say so than print a number we cannot always keep. The answer arrives by email at the address you used to write in, so look in the spam folder before deciding nothing came.
Got more to add? Answer inside the thread you already have. Sending another email under a fresh subject opens a separate conversation, and whoever picks it up will not have the first one in front of them. A complete first message, with the four items above, is the fastest route there is.
Payments
Check three things: that the payment really completed, that the balance has been refreshed, and that you are in the same session you paid from. A payment that was cancelled or declined on the bank's side never reaches us. Reloading the page updates the balance. And if you paid as a guest in one browser and are now looking in another, the coins are with the first one.
Still missing? Send the receipt from your bank or payment provider, your user ID and roughly when you paid.
Keep exploring
FAQ
Write to [email protected], mention your user ID and describe the issue in a line or two.
No. Support is handled by email only.
Request deletion at [email protected], either from the email attached to the account or with the user ID quoted.
Three things: your user ID, proof of payment (a receipt or bank screenshot) and roughly when you bought.
On your own profile page. Guest sessions have a user ID as well, so you can quote it without signing in.
Somebody is about to pick up.
A slow evening can become a proper conversation sooner than you might expect. Guests go straight in on Mixu, and the first calls are on us.
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