Help Center

On Mixu, trouble usually traces back to one of two things: a permission the browser has not been given, or a connection that is too weak. Look for your issue in the list and work through the steps before writing in; it is usually quicker.

Updated October 13, 2026

01 The camera or the mic will not start

Tap the padlock or settings icon beside the address bar and check that camera and microphone are set to Allow for mixu.cam.
Shut anything else that could be using the camera; meeting apps are the usual culprit.
iPhone owners should stay with Safari, and Android owners with Chrome. A browser that opens inside a social app will often refuse the camera.
Reload the page after changing a permission.

02 Waiting too long for a match

Matching speed follows how many people are online at that hour. If the wait drags on, open the list of people who are online and call someone directly, or try again in the evening when traffic is higher. A reload also clears a stuck queue.

03 Choppy video

Sit nearer the router, or swap mobile data for Wi-Fi.
Pause downloads and streaming on the same network.
Older phones cope better with other tabs closed.
If picture quality stays poor, end the call and try again from a spot with a stronger signal.

04 Coins missing after payment

Payments can take a moment to confirm. Reload the page, then look at the balance once more, and make sure you are in the same browser and session you paid from. A payment that was cancelled or declined on the bank's side will not show up at all, so check that it really completed. If the coins are still missing, send the receipt and your user ID to [email protected].

05 Accounts, sign-in and deletion

You can use Mixu as a guest. Attaching a sign-in method is optional and simply lets you keep your balance and follows across devices. To delete an account and its data, write to support from the linked address. More detail sits in the privacy policy.